Postage, Payment and Returns

Shipping, Payment and Returns Policy

By placing an order with A1 Craft and Quilting, the customer acknowledges and accepts the below Terms and Conditions.

Payment Options

When you order online you agree to pay the stated price for that product. All prices are listed in Australian Dollars (AUD) and are inclusive of GST.

We accept online payment by PAYPAL, or you may phone with your order and pay via our EFTPOS credit card terminal.

On agreement, cheque or direct deposit may be paid. Call 0438877664 to arrange this or email norma@a1craftandquilting.com.au for further details.

All orders must be paid for at time of purchase, and dispatched with 24 hours of receiving payment.

All postage within Australia is by Australia Post. If you require Express Post - please contact us. Any extra cost will be invoiced.

Shipping Costs

Postage is calculated by value and weight, giving a very fair postage cost. We subsidize most postage.

Our free post items, will automatically not generate a postage rate. 

Average cost of postage ranges between $4 and $16.00, with free postage over $180 of goods.

There is a postage calculator on the checkout page where you may estimate your postage charges before completing your order. We repay any over-payment of postage if, on packing, we feel we can post an item cheaper.

If there is an item out of stock, we will contact you and keep you informed of the estimated time of arrival. If you have ordered multiple items and, say, one Item is out of stock, we will send your initial order, following up with the back-ordered item at our cost when it arrives.

Refunds and Returns

Returns will be accepted if the Product is faulty or different from how it was described or shown. Items cannot be exchanged for any other reason, or in certain cases, after calling 0438877664.

We would appreciate if you called (0438877664) or emailled Norma on norma@a1craftandquilting.com.au prior to returning goods to ensure we have a replacement ready to send. We pride ourselves on the level of customer service we have provided over the years and will continue to do so.